Privacy Policy

Effective date: 23 September 2026

This Privacy Policy explains how SSVEE Digitechno ("Datev0", "we") collects, uses and protects your personal data when you use the Datev0 app and website (the "Service"). Datev0 is a wellness and companionship app for adults in India. It is designed to comply with India's Digital Personal Data Protection Act, 2023 (DPDP Act) and Google Play's User Data policy. By using the Service you consent to this Policy.

1. Data we collect

• Account: phone number or email address (for login codes), first name, gender and date of birth. Gender and date of birth are used only to confirm you are 18 or older and to personalise the Service; they are kept private and are never shown to other users.
• Profile: preferred language, interests, and up to 3 photos you choose to upload. Other users can see only your first name, interests and language. Photos are screened by automated moderation before they are shown.
• Messages and calls: chat messages you exchange with your connections, and call history (who you called, when, and for how long). We do not record the audio or video of your calls.
• Voice and video: during a call, your audio (and video, for video calls) is streamed to our servers and processed in real time to carry the call and, for Companion calls, to recognise speech and generate responses. Voice is processed as it happens and is not stored as a recording.
• Companion memories: conversations with Companions may generate short summaries ("memories") so a Companion can remember what you have shared and continue where you left off. You can clear these from the app.
• Coins and usage: coin balance, coin transactions, and device and app diagnostics (crash reports, app version) needed to keep the Service working.

We do not collect your location. The app does not request location permission, and we do not derive or show distance between users.

2. How we use data

• To provide the Service: login, chat, voice and video calls, connections, wallet.
• To personalise Companion conversations (your language and remembered context).
• To keep the platform safe: content moderation, report and block handling, fraud and abuse prevention, age gating.
• To meet legal obligations, including record-keeping and responding to lawful requests.

We do not sell your personal data, we do not show advertising, and we do not use your data for third-party advertising. Companions are virtual characters, not real people; what you tell them is processed by software to generate a reply and is never shared with other users.

3. Processors we rely on

We share data only with service providers who process it on our instructions to run the Service. Each is bound by contract to use the data only for the purpose listed:

• Amazon Web Services (AWS), Mumbai region — cloud hosting; photo moderation (Amazon Rekognition); transactional email (Amazon SES).
• MongoDB Atlas — database hosting.
• Google Firebase — phone-number login (OTP).
• Brevo — sending email verification codes.
• LiveKit — real-time voice and video calls.
• Sarvam AI — speech recognition, speech synthesis and language processing for Indian languages.
• Groq, Ollama Cloud, OpenAI and Cerebras — language models that generate Companion responses (where enabled).
• Mem0 — storing Companion conversation memories.
• HeyGen — video avatars for Companion video calls.
• Google Play Billing and Razorpay — payment processing, only once coin purchases launch after the beta.

Payment card and UPI details are handled entirely by the payment provider. We never see or store them.

4. Where your data lives

Our primary infrastructure is hosted in India (AWS Mumbai region), in line with Indian data-localisation expectations. Some processors listed above may process data on servers outside India solely to provide their service to us, under contractual safeguards.

5. Retention and deletion

• Account and profile data: kept while your account is active.
• Chat messages and call history: kept while your account is active, or until you delete them in-app.
• Companion memories: kept while your account is active, or until you clear them in-app.
• Payment records (once purchases launch): retained as required by Indian tax and financial law.

You can delete your account at any time, either in the app (Profile → Delete account) or by following the steps at datev0.com/delete-account. Deletion permanently erases your profile, messages, call history, coins and Companion memories within 30 days, except records we are legally required to keep (for example, payment and safety-report records), which are retained only for as long as the law requires.

6. Your rights (DPDP Act 2023)

You have the right to access a summary of your personal data, correct inaccurate data, request erasure, withdraw consent, nominate a representative, and file grievances. Exercise these rights in-app (Profile → account options) or by writing to privacy@datev0.com. We respond to data requests within 30 days. If unsatisfied with our response you may complain to the Data Protection Board of India.

7. Security

Data in transit is encrypted (TLS, and WebRTC encryption for calls). Access tokens use asymmetric cryptography, production access is restricted, and uploaded photos are screened automatically. No system is perfectly secure, so please use a strong device lock and never share login codes.

8. Children and child safety

Datev0 is an 18+ service. We do not knowingly collect data from anyone under 18, and we remove accounts we reasonably believe belong to minors. We have zero tolerance for child sexual abuse and exploitation; such content or behaviour is removed, the account is terminated and the matter is reported to the relevant authorities. If you believe a minor is using the Service or have a child-safety concern, contact safety@datev0.com.

9. Permissions the app requests

• Microphone — required for voice and video calls.
• Camera — required only for video calls and for taking profile photos.
• Photos/media — optional; only when you choose profile pictures.
• Notifications — optional; for connection requests, messages and calls.

The app does not request location. You can revoke any permission in system settings; related features stop working and the rest of the app continues.

10. Contact and grievance officer

• Data requests and privacy questions: privacy@datev0.com
• Child safety: safety@datev0.com
• Grievance Officer, SSVEE Digitechno: hello@datev0.com

We acknowledge complaints within 72 hours and aim to resolve them within 15 days.

11. Changes

We may update this Policy; material changes are announced in the app. The current version is always at datev0.com/privacy. See also our Terms & Conditions.